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The Road to Enterprise Modernization Begins with Process Mining

Kerri Hale, Senior Product Marketing Manager, Process Mining
July 20, 2022

It’s a journey every organization takes eventually – overhaul legacy systems and streamline core processes to drive efficiencies. But with more complexity than ever before, even the best companies struggle, with limited process transparency, compliance mandates and performance goals preventing progress.

The path to enterprise modernization is clear – efficient workflows rule the day. From healthcare to finance, finely-tuned processes make it easy to delight customers, navigate uncertainty and adapt quickly. So how do you get there?

A successful modernization journey involves far more than improving a few abstract performance values. To stay competitive, you need end-to-end process optimization and automation. This journey starts with a data-based plan of action, made possible through process mining.

Find process bottlenecks and inefficiencies with fact-based insight. Learn why they’re happening, then act.

Even the most straightforward business process can get complicated. Activities occur out of order, get missed, or skipped intentionally, creating delays and unexpected complications. To find the inefficiencies that slow your business down, you need process transparency, so you can see how your processes actually work, not how you think they work.

Process mining uses event log data from all your systems to generate a visualization of your actual, not assumed process, so you can quickly spot inefficiencies and bottlenecks.

Once you know where the problems are, root cause analysis can help you uncover why they’re happening — so you can get them fixed, and pursue optimization opportunities based on fact, not assumption.

Optimized workflows have immediate benefits for both customers and businesses who serve them.

Process mining has tremendous value. Even slight workflow improvements can have significant, real-world impact. In healthcare for example, optimizing process flows is crucial for the rapid care of patients in a critical state. In utilities, process mining analysis helps orchestrate cross departmental transparency and standardization for improved control and monitoring.

With process optimization in mind, organizations across industries use process mining for objective, data-driven insights, and to guide automation that can boost internal performance and increase competitiveness.

Process Mining is part of the unified, Appian Low-Code Platform.

The Appian Low-Code Platform makes it easy to go from insight to action. With process mining, workflow, and complete automation in a unified, low code platform, you can discover process inefficiencies, design optimized workflows, then automate them in a single suite.

Modernizing means moving past siloed IT technologies and dispersed data to a truly connected workflow for better customer experiences and a more efficient enterprise.

See how Alexianer, a German hospital chain used Appian Process Mining to optimize emergency room processes for improved quality of care, and reduce wait time between patient discharge and final invoicing by 80 percent.