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What Can Fast Food Teach Us About Low-Code Automation in Healthcare?

Matt Collins, Strategic Account Executive
June 16, 2022

Fast food and healthcare, strange bedfellows you say, perhaps? That said, there are lessons that the fast food industry can teach us that apply to low-code automation in healthcare.

"Have it Your Way" (Burger King)

Low-code automation is bringing speed and customization to healthcare application development, just as Burger King did with fast food.

Historically, business users have had to settle for stand-alone solutions that met 60–80% of their needs because waiting for IT to build something new took too long. With low-code automation, IT organizations can now deliver custom applications in a matter of days or weeks tailored to the unique needs of their business users. IT can now tell healthcare users to “Have it your way.”

"Where's the Beef?" (Wendy's)

Low-code automation is bringing the “beef” to IT application development. While off-the-shelf software once offered the quickest way to deploy, too often it left something to be desired when it came to functionality. By its very nature, off-the-shelf software only allows healthcare organizations to achieve parity with other users in the industry (and that's best case).

Low-code automation is changing the game. By combining the power of custom development with the speed of visual creation, IT developers can literally sit with business users and develop high-performance applications in a matter of days or weeks. These aren’t just simple departmental applications, either. Increasingly they are mission-critical applications with enterprise-grade security and scale. IT can now deliver applications that don’t have healthcare users asking “Where’s the beef?”

“What You Want is What You Get…” (McDonald’s)

Low-code automation supports iterative development, so that IT developers and business users can quickly develop, test, and deploy capabilities. Even better, it allows you to change direction quickly when the solution isn’t quite right or market conditions change.

IT development is transitioning from the days of detailed functional specs that go into an IT “black box” and produce solutions six, twelve, or even eighteen months later. Gone are the days of deploying custom solutions that don’t resemble what the user needs or wants. With low-code, IT developers can truly tell users: “What you want is what you get.”

“You’re Not Pulling It Out of a Box, You’re Making It” (Chipotle)

Chipotle changed the way fast food is delivered. They created a series of components that allowed consumers to mix and match to create a unique and differentiated meal without sacrificing speed.

Low-code automation is similar. By creating a library of reusable components (e.g., user interfaces, integrations, rules, sub-processes, etc.), healthcare IT organizations can allow users to quickly identify what they need and combine the necessary components to create a custom tailored application in record time. Just like Chipotle, you include the ingredients you need to create an application that you want to consume. In other words, “You’re not pulling it out of a box, you’re making it.”

Ready to learn more? Read our newest whitepaper, Five Ways Appian Drives Healthcare Transformation, to learn how low-code automation could drive positive change at your healthcare organization.