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Forrester Supply Chain Trends for 2020

Victoria Ebel, Appian
June 9, 2020

2020 has brought with it many new disruptions and changes in the supply chain universe. The COVID-19 pandemic has greatly affected supply chains across all industries and has caused organizations to take a serious look at their operations. With companies struggling to effectively adapt their processes to the new normal, many are looking to new technology solutions to lend a helping hand.

"In the wake of the pandemic and adjusting to a new normal, we are seeing organizations prioritize supply chain initiatives around automation that help improve collaboration with suppliers to mitigate risk, deliver on contactless interactions for safety, and optimize workforce efficiency."

-- Jenna Harvey, Global Industry Leader, Appian

In response, several technology trends have become prominent this year. Tools to help accelerate workflows, protect the safety of workers, improve team efficiency, and meet changing customer interactions are all necessary to improve supply chain orchestration and adjust to a new way forward.

In the webinar, 2020 Trends and Disruptors in Supply Chain Orchestration, Forrester VP and Principal Analyst, George Lawrie discusses some of these current trends in the industry as well as weak points in supply chain orchestration that have been brought to light by the pandemic, and organizations' heightened focus on building supply chain resiliency moving forward. This includes implementing automation and mobile capabilities, and accelerating application deployment to stay agile in this ever-changing time.

This is followed by a discussion with Sr. Director of Supply Chain Systems at Loblaw, Wael Yehia, around Loblaw's own experiences transforming operations in the wake of COVID-19.

Listen in on this timely and pertinent discussion.