Even before COVID-19 became the biggest challenge to operational resilience in a generation, organizations were struggling with a gap between digital transformation and internal processes that felt decidedly "pre-digital." Automation presents a solution, connecting new tools to old, legacy systems through three key shifts in technology.
Too many enterprises have great mobile and web experiences, but rely on slow, error-prone and manual processes to send out bills, address complaints or onboard customers, for instance. Financial and cultural investment in legacy systems underpinning operations means that throwing them out and starting afresh just isn't practical. That's where business process and task automation tools come in - the subject of a recent webinar co-hosted by analysts IDC and Appian.
Automation and business process tools streamline work, connect old systems to new ways of working, and reduce the amount of low-value, mundane work left to administrators by leveraging three key shifts in technology:
The best approaches to business automation built on low-code tools, the use of AI and ML, and modern platform foundations are truly platforms for building business resilience. Watch the full IDC webinar on-demand to find out more.
Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.