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Using Intelligent Automation to Improve Patient Outcomes

Alexa Cushman
May 23, 2019

Automation is everywhere. From robotic process automation (RPA) to artificial intelligence (AI), any projection for the future seems to include these and other facets of intelligent automation (IA) and the impact IA will have on business models.

In healthcare, IA is the way of the future for improving patient outcomes, and alongside this, improving healthcare costs for all parties. For providers working to uphold a value-based care model improved patient outcomes mean better financial payouts.

Why Intelligent Automation?

IA can help healthcare providers improve patient outcomes in many ways.

By using machines for manual, repeatable, processes, IA increases speed, improves efficiency, and frees up human employees to spend their time on more valuable tasks. In the healthcare space, that translates to patient care and clinician/patient interactions. For example, IA has the potential to:

    • Reduce staff burnout: IA can be used throughout healthcare to ensure patients are interacting with responsive, satisfied healthcare staff including interacting with patients in a more responsive fashion.

    Eliminate duplicate data: Using IA for the high volumes of data in patient care has been shown to improve patient outcomes, lower readmission rates, and reduce costs.

    • Increase patient engagement: IA can help patients take better control of their own healthcare journey by connecting them to wellness programs and also being able to connect with their providers when needed virtually. Such engagement has been shown to reduce admission rates and, therefore, improve outcomes.

When healthcare providers combine AI with the power and speed of Appian's low-code platform, they can help patients lead more fulfilling, satisfied lives.

Learn more

Read our latest eBook to learn more about how this technology has the ability to move the needle within the healthcare industry.