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5 Ways AI Can Empower Life Sciences

Victoria Ebel, Appian
October 18, 2019

The life sciences sector is recognizing the power of artificial intelligence (AI). In a recent Accenture survey of life science leaders, more than 90% responded that they see AI as an important factor in driving growth and reaching their objectives faster.

Thanks to capabilities like automation and real-time data capture, AI enables life sciences organizations to provide personalized experiences, identify opportunities for growth, drive more efficient operations, and maintain an even sharper focus on patients and providers.

This robust technology delivers the following:

Precise, predictive medicine

AI consolidates troves of data from clinical trials and beyond to help researchers identify patterns and more swiftly draw conclusions. AI empowers them to collaborate seamlessly, analyze the information, and draw insights in order to make life-saving discoveries.

Faster adverse event detection

AI automates case processing for adverse events a complex activity that involves many decision points within a highly regulated environment. Even with unstructured source documents, AI streamlines workflows from intake to distribution.

As an added benefit, the FDA has approved medical devices that rely on AI. With this, many life sciences organizations with existing AI platforms will be able to report directly to the Administration.

More intuitive and intelligent customer service

When patients and consumers call-in to life sciences organizations with questions or concerns, they want to get answers and assistance quickly, without re-submitting their information or getting transferred from one agent to another. AI equips call centers with timely information for prompt, effective service.

Streamlined internal processes

Life sciences staff in commercial, marketing, and sales operations are often burdened with redundant tasks like manual data entry. AI automates these tasks, freeing up staff to deliver solutions that help improve patient outcomes. Accenture found that AI has the potential to increase work efficiency by 20%, along with 40% increases in accuracy.

AI complements human labor by providing people with the information they need to make decisions.

Heightened quality assurance

Processes fueled by AI deliver speedy outcomes. What's more, AI can effectively convey the tangible results of these processes. With visibility into what works and what doesn't, life sciences organizations can adjust and scale their operations as needs change.

Interested in learning more about AI and RPA and discovering who the leading RPA organizations are? Download the Gartner Magic Quadrant.