One of the hot topics du jour is Robotic Process Automation (RPA). Do a quick Google search, and you'll see.
Those questions were the driver of a new paper on RPA and why it is so relevant. Here's a snippet:
RPA or Robotic Process Automation if you hate acronyms is technology to automate repetitive and rule-based tasks performed by people.
For more perspective, consider the definition of RPA software, according to industry analyst Gartner:
"RPA tools are designed to mimic the same "manual" path taken through applications by a human using a combination of user interface (UI) interactions or by using connectors to client servers, mainframes or HTML code. An RPA tool operates by mapping a process in the RPA tool for the software "robot" to follow computer pathways between screens and various data repositories. An RPA tool can be triggered manually or automatically, move or populate data between prescribed locations, document audit trails, conduct calculations, perform actions, and trigger downstream activities."
Consider an example of a basic order fulfilment process that includes several different steps like capturing the information about the goods to be shipped, preparing the order for shipment, generating the invoice, informing the customer about the shipment tracking information, and so on.
Now let's assume shipping the order requires a person to access a third-party shipping vendor's website and perform the following steps:
This is an example of tasks you can automate with RPA.
RPA is like having a 24X7X365 digital workforce that mimics the same steps that a human would perform. These high-volume, repetitive tasks can be mind-numbing and error-prone.
Humans get wearyÖeyes get heavyÖbuttons get fat-fingeredÖpeople need breaks.
Not the software robots of RPA.
How? Imagine a digital robot logging into systems, and using the graphical user interface, just as a human would, only at lightning speedsÖwith no mistakesÖand no breaks needed. Now, you get the picture of how RPA software works.
By using RPA, organizations can simplify work, speed service delivery, and do more with less. And it all happens while freeing up FTEs to focus on more value-added work.
Director, Product Strategy
Appian RPA with Blue Prism
Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.