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Digital Process Automation: Taking the Grind out of Transformation

Roland Alston, Appian
July 26, 2017

Just about everywhere you turn these days, companies are scrambling to transform into digitally-driven versions of themselves. But doing that can be scary for many organizations.

The good news is that advancements in digital technologies and software are enabling companies to digitize processes better and faster than ever before.

But there are so many options to consider when you're trying to pinpoint the best technology for process improvement.

Where to start?

Enter Digital Process Automation, DPA for short the latest, fastest, route to digital transformation.

So what exactly is DPA?

Think of it as the next stage in the evolution of Business Process Management.

Process automation: better, faster service delivery

Okay, the notion of automating business processes has been around a long time. But, man, has it changed evolving from a mostly transactional focus on back-office efficiency and process improvement, to a more aspirational goal of prioritizing the customer experience, and on to removing the friction from interactions for constituents and end users alike.

That said, it's easy to misunderstand the power of emerging technologies like DPA. Remember the crowd that thought the explosion of mobile was all about making phone calls anywhere, when in fact it was about putting the Web in our pockets?

Likewise, many companies are focusing on DPA mainly as a way to address some of their most urgent back-office challenges.

The rise of DPA, and how to capitalize on it

So what does it all mean? More importantly, how can you capitalize on the DPA trend?

For starters, consider this quote from the The Forrester Waveô: Digital Process Automation Software, Q3 2017 ReportÖavailable here:


Process automation has almost always been seen as the way to cut costs.

But according to Forrester, process improvement has officially evolved. It's now seen by the market as the on-ramp for digital transformation.

Continually improving processes especially the critical ones that distinguish your company from the rest of the pack will enable you to crush your digital transformation goals, beat back potential disrupters, and build on your success.

As with DPA, Forrester points out that true digital transformation is more than just a buzzword, and that you can achieve itÖIF you commit to process automation across your organization.

We're talking more than simply upgrading technologyÖ and unifying data and systems.

Fundamentally, true digital transformation starts with getting process automation right.

Going deep and wide with DPA

But, perhaps, it's the combination of deep and wide process automation capabilities that best defines DPA. The truth is, DPA encompasses a broad range of technologies related to process automation, app development, user experience, business rules management, integration, and connectivity.

Which brings us to the latest episode of the Appian Industry Outlook podcast "Prioritizing Processes: Why Digital Transformation Requires Digital Process Automation"!

In this new episode, Zach Messler sat down with Appian VP of Product, Malcolm Ross, to get his take on how advancements in digital process automation and digital transformation are enabling companies to better engage digital customers and beat the odds to overcome disruption.

Listen and discover:

    • What DPA is

    • The transformation trifecta: DPA, BPM & low code

    • Complementary DPA technologies

    • How DPA optimizes customer experience

    • The relationship between DPA and digital transformation

    • How DPA aligns app development with your digital transformation goals

    • Customer stories that demonstrate the benefits of DPA

I found it enlightening! What's your take?

[podcast id="12433957"]

Roland Alston