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There's a Monster in Your Back-Office

Roland Alston, Appian
August 1, 2016

Halloween is in the air.

The back office monster is on the prowl to terrorize customers and end-users in every corner of your organization.

But this is no scary creature from a Hollywood movie...

Nope, it's the complicated process management beastthat controls everything in your organization, from procurement and billing to supply chain management and regulatory compliance.

It's a shapeless, digital blob that...

    • Gobbles up bandwidth for organizational productivity.

    • Scars organizations with fragmenteddata and process.

    • Drives a stake throughthe heart of easy customer interactions.

Whatsounds like a back office apocalypseshould make you rethinkthe riskof waiting out digital transformation.

Yet, only 27% of today's businesses have a coherent digital strategy focused on creating customer value as a digital business, according to Forrester. If you're a member of this tribe, you should be concerned. Because by 2018, 67% of the CEOs of Global 2000 enterprises will have digital transformation at the center of their corporate strategy, according to Gartner.

So what's it all mean? Simple...if you don't get on board with digital transformation, you will getleft behind by businesses that do.

Are you okay with the consequences of that?

You don't have to buy the adapt-or-die narrative. But ignoring it...doubting it...downplaying a recipe for failure.

It's cool to talk about digital transformation.Yep, inthe connection economy, you can't compete and win without it.Unfortunately,most business leaders are too busy focusing on other things. Here's the math. Fifty-three percentof business leaders ranked "competing priorities" asthe top cultural barrier to digital transformation, in a recent survey by eMarketer.

Fifty-two percentsaid they were stymied by a lack of familiarity with digital technologies. And, forty percentsaid resistance to change was a barrier.

Butit doesn't have to be that way.

What if you could build and deploy powerful new business apps 10x faster? What if you could make any employee as productive as your top coders? What if you didn't have to worry about scalability, security, and governance? That's the appeal of the latest low-code digital transformation platforms.

Picture this. You call the shots on operations for a recognized brand. You are under pressureto comply with new regulations. Plus, your credibility is on the line to deploy a newself-service system, to meet a fast approaching deadline for regulatory compliance. To succeed, you need visibility into every corner of your client services operation.

This is a sweet spot for the Appian Digital Transformation Platform. It offersfaster delivery times than conventional software solutions. It allows youto see the big picture. Fast. All the moving parts in your organization, and how they workñor don't workñtogether. The perfect solution tomake critical business decisions, based on completeinformation. What could be more important than that?

Rewind to the creepy back office monster. The digitalbeast. The Frankenstein made up of different, disjointed and disconnectedparts. It will crawl fromthe pit of your legacy system, tofeed on fragmenteddata and process. It will keep you up at night,worrying about operational failure in advance. The stress of what-ifs. What if your compliance deadline is missed? What if you can't integrate those new systemsfast enough to capitalize on that fast-moving business opportunity?This kind of stressmaybe worse than the back officemonster itself.

The question is, do you have what it takes to tamethe back office beast?

Roland Alston