The business process management world has changed a great deal in recent years. Modern, intelligent BPM software has become a fully-featured tool to drive efficiency across every facet of the digital and traditional elements of enterprise operations. The result is a technology that businesses can use to connect their people, data, and processes across business boundaries.
Simply automating and optimizing business processes is not enough to keep pace with the speed of digital operations. Businesses must streamline their workflows, build data into everyday processes, create a positive end-user experience on diverse device types, and get apps and services out to employees and customers as quickly as possible. All of these traits describe how companies can gain a competitive advantage in an increasingly digital world, and modern BPM solutions serve as the hub where these capabilities come together.
New expectations around digital capabilities aren't just impacting enterprise operations, they are also changing customer expectations. The added connectivity and coordination provided by BPM tools lets companies create a smooth customer journey across diverse channels.
All told, modern BPM software has transformed into an all-purpose hub to drive business success. The infographic below details how that is possible and for even more information, download the new eBook:How Modern BPM Can Transform Your Business.
Appian is a software company that automates business processes. The Appian Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.