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Automation Empowers Lawyers to Take Case Management to Another Level

Appian Contributor
May 4, 2016

Process automation can be an invaluable tool as organizations work to streamline the tedious, time-consuming elements of their work. Business process management software can help companies identify their core processes, understand the data and decisions that go into these tasks, and intelligently automate operations. This topic came up in a recent panel discussion hosted by Lawyers Weekly, where industry expert Peter Campbell explained that technologies are transforming the way law firms operate.

Automation can play key role in case management

Campbell told the news source that a variety of new technologies have begun transforming the way law firms operate. Document management, billing, and email systems have already begun playing a key role in supporting modern operations for lawyers. These solutions have become a de facto component of everyday functionality in the sector. As technologies have begun playing a larger role in law firms, the need to implement automation, and potential gains it offers for case management, have grown.

"The next layer is technology that can improve the efficiency of their service delivery," Campbell told Lawyers Weekly. "That's where things like automation of parts of the process come in. Some practice areas can take automation to the next level and use it to help with case management."

Digital tools are transforming operations in the legal sector.

Using data-driven technologies to drive innovation

According to Campbell, all of these technological gains can eventually extend out to getting relevant data out to clients in intuitive ways, driving value creation for lawyers and clients alike. This can fuel innovation and efficiency across the legal sector.

BPM tools can play a central role in these advances. The technology coordinates processes and technologies to get data where it needs to be at the right time. This extends to both internal information and customer-facing content, creating a situation in which lawyers can use BPM to streamline their processes around technological innovation.

On top of all this, the scripting that enables automation within BPM platforms creates built-in security by controlling data workflows between processes. Lawyers must tightly control how data moves between different internal and external user groups. BPM solutions automate processes between different project stakeholders and coordinate data along the way. This can help law firms integrate new technologies into operations with greater ease, smoothing the path to innovation and allowing law firms to update their operations without taking on risk. This is especially critical as case management evolves across the legal sector and more courts digitize their systems.