Crawford & Company Transforms Insurance Claims with Appian's Application Platform
January 12, 2015
Crawford & Company often deploys claims adjusters to the world's most devastated regions affected by natural disasters, such as hurricanes and tsunamis, so life can begin to return to normal as quickly as possible for individuals and companies with insurance losses.
Using the Appian BPM Suite, Crawford & Company has modernized business action through mobility, social collaboration, more effective decision-making, and faster action.
The results from more than 30 Appian-based applications around the globe have enabled Crawford & Company to accelerate overall claims management by as much as 80 percent, speed customer billing by almost 70 percent, and deliver a better experience for its customers, and its customers' policyholders.
Crawford & Company's Appian program demonstrates the power of a modern application platform in harnessing innovation to drive business performance and customer satisfaction.
Appian is the unified platform for change. We accelerate customers’ businesses by discovering, designing, and automating their most important processes. The Appian Low-Code Platform combines the key capabilities needed to get work done faster, Process Mining + Workflow + Automation, in a unified low-code platform. Appian is open, enterprise-grade, and trusted by industry leaders.