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BPM success starts with ideas, evolves into technology

Ben Farrell
February 7, 2013

Business process management, though often approached from a technological perspective, starts out as a management scheme. A recent ebizQ report explained that finding success with BPM depends on first developing the ideas and management principles that will guide the project, and then deploying software that enables those ideas to be put into action.

Getting started with BPM

According to the news source, one of the most important facets of a BPM program is simply getting started. Many organizations fail to look closely at their processes and workfor improvement. Instead, they get so bogged down in their day-to-day work that they fail to consider the long-term gains that could be introduced through better processes and operations. It is vital that companies move past this vision for operations and constantly look for better ways to get the job done. This ambition to function as effectively as possible can drive BPM plans because the management method is focused on developing ways to automate repeatable processes so workers can focus more effort on operations that require their knowledge, skills and direct input.

Once this foundation of process improvement has been set, companies can begin looking for BPM software that will enable them to achieve their goals and begin implementing new strategies on an everyday basis.

Taking advantage of BPM software

Implementing BPM software gives organizations an opportunity to take the ideas that could improve processes and put them into action. The technology provides the integration and automation foundation needed to ensure that better process principles lead to improvedoperations in the office. However, making the most of the software depends on getting users to buy into the new way of getting the job done, something that is not always easy to accomplish.

Ensuring user buy-in is one of the most important things to keep in mind when making changes to processes. One of the best ways to do this is to get workers from different departments to use the software for a short time, understand how it helps them get through the day, and have them champion the solution when it is released across the company. These types of programs are important because they allow workers to see how the changes will help them from the perspective of their peers, not just from managers.At the same time, the initial pilot program can reveal problems that may get in the way of deployment. This allows organizations to streamline BPM software deployment and get the most out of the technological and managerial strategy.

Ben Farrell

Director of Corporate Communications