Skip to main content

Practical thinking has value when implementing BPM software

Malcolm Ross, Senior Vice President, Product Strategy, Appian
December 17, 2012

When companies implement business process management software, they often do so within the framework of broad, strategic goals. This is an important and effective way to get the job done, but there is also a place for taking a more pragmatic approach to BPM software deployments. A recent KMWorld report explained that taking a practical approach to BPM rollouts can help companies maximize operational benefits and ensure that the solution has an immediate positive impact.

Looking at BPM from a close lens

According to the news source, most companies go into a BPM software deployment having completed many of the broad strategic goals of the program. They have also taken a big-picture look at the company and identified operational pain points that can be solved through better process management. This perspective on the organization can lead to major benefits. But businesses can get the most out of BPM solutions when they also take a closer look at processes and aim the BPM solution at specific problems.

One way to do this is by getting feedback and input from end users, the report said. While it is possible for managers and other business leaders to identify areas that need to be improved, it is just as important to look at the people who will actually use the software on a day-to-day basis and develop strategies that will meet their needs. This ensures that the solution helps with the processes that users really care about.

Deploying the BPM in a siloed pilot program at first can also help. The news source explained that this model allows organizations to work out any of the flaws or glitches in the strategy and identify the best ways to use the software before using across an organization. It can also help with the creation of a core group that is excited about and comfortable with the technology, helping create a positive atmosphere around the process.

The end results of BPM deployment

How a BPM software project looks can vary substantially from one company to another. However, there are a few common gains that companies can achieve by deploying the solution. One of the most important is the ability to innovate. BPM technology streamlines many of the end-user related barriers to technological deployment and creates an operational climate that fosters innovation.

Malcolm Ross

Vice President of Product Marketing