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BPM software has strategic, operational implications

Malcolm Ross, Senior Vice President, Product Strategy, Appian
December 3, 2012

With technological advances taking place at a breakneck pace, many organizations and consumers often find themselves overwhelmed. In some cases, people end up governed by their devices and technologies. Business process management software allows companies to tame their IT functionality to ensure that employees have control over their technological assets and are not inundated with so much innovation that they cannot keep up. The technology accomplishes this through strategic and operational improvements that turn IT innovation into business gains.

The strategic side of BPM

Any BPM software implementation is best suited in an operational climate that has already been introduced to business process management. BPM, without the technology attached, is a strategic way of looking at the company and identifying all of the processes that workers complete. When this has been done, managers analyze how to organize and complete processes more efficiently. In many cases, this means identifying which operations can be automated to save workers time. BPM software then comes into play to provide the automation needed to enable the strategic vision created through BPM.

As a result, implementing BPM software successfully hinges on making positive strategic changes that provide a foundation for automation within the operational climate.

Considering the operational consequences of BPM

BPM software also benefits organizations from an operational perspective. While the automation that is employed through strategic improvements is one side of this equation, the other is better technological integration. BPM software can make the back-office IT systems that serve end users work together in a social and intuitive way, ensuring that workers not only have access to the right data at the right time, but can also get to the information they need without sorting through excess content. This helps ensure that workers maintain control over technology and do not have their days dominated by applications and systems that demand constant attention.

A holistic view of BPM

When united, the strategic and operational aspects of a BPM software deployment create a work climate in which employees can flourish. In this setting, technology functions as a strategic enabler that handles the background and menial tasks so workers can focus on the high-thinking and personal interactions that are essential to corporate success. As a result, BPM software allows companies to get the greatest value out of technology without losing touch with the important human elements of operations.

Malcolm Ross

Vice President of Product Marketing