BHNC, a division of the National Health Service (NHS), is a community interest company serving general practitioners and doctors in the Borough of Bexley in South East London. BHNC is a not-for-profit organisation working with independent member practices to deliver neighbourhood-based primary care.
Like many healthcare organisations, BHNC grappled with several operational challenges with its legacy systems and paper-based processes for managing service delivery and coordinating across the organisation.
This made it difficult to see the availability of staff, facilities, and critical inventory. Slow and inaccurate reporting magnified these problems, contributing to lagging response times and avoidable service outages. Furthermore, inefficient care coordination, including many manual steps, was impacting outcomes for patients and care providers.
The issues were only exacerbated by the COVID-19 crisis, which strained the entire healthcare system.
Using Appian’s low-code automation platform, BHNC was able to build and deploy a solution within one week, accelerating its response to the COVID-19 pandemic.
The Appian platform also gives BHNC the agility to adapt to changes in NHS guidelines and evolving needs for services, such as the random COVID-19 testing of essential workers.
The solution is robust, available 24×7, and scalable to meet increased demand.