Customer Support

For the confidence, resources, and live support you need to run and grow your business.

Submit a New Case

To open a support case, please log in to your Appian Community account. Upon logging a case, you will receive a case identification number for future reference.

Support Plan Options

Plans

Standard Support
Available to all Appian customers

Premier Support
Featuring Cloud High Availability, 24×7 support, and exclusive Cloud services

Premier Plus
Featuring all Premier features, plus dedicated Virtual Private Cloud and advanced security compliance and audit services

Technical Support Services

  • Local Business Hours
  • 4 Designated Support Contacts
  • Onboarding Session
  • Online Case Management
  • Appian Community Access
  • 24x7x365 Support for Priority 1 & 2 Cases
  • Local Business Hours for All Other Cases
  • 12 Designated Support Contacts
  • Onboarding Session
  • Online Case Management
  • Appian Community Access
  • Lead Engineer Assigned for Proactive Guidance & Release Planning
  • Monthly Health Check Reviews
  • 24x7x365 Support for Priority 1 & 2 Cases
  • Follow-The-Sun Coverage
  • 24 Designated Support Contacts
  • Onboarding Session
  • Online Case Management
  • Appian Community Access
  • Lead Engineer Assigned for Proactive Guidance & Release Planning
  • Monthly Health Check Reviews
  • Annual Corporate Visit

Compliance & Audit

  • Standardized Information Gathering (SIG)
  • SOC 2 Report
  • Standardized Information Gathering (SIG)
  • SOC 2 Report
  • Standardized Information Gathering (SIG)
  • SOC 2 Report
  • Annual Customer Audit
  • Site Data Audit Requests
  • Annual Security Questionnaire

Appian Cloud Capabilities

  • Pre-Release Testing Program
  • Appian Cloud Insights
  • Large Default Instance Size (for Dev and Test instances)
  • Pre-Release Testing Program
  • Appian Cloud Insights
  • Large Default Instance Size (for Dev and Test instances)
  • High Availability for Production (1 minute RPO, 15 minutes RTO)
  • Enhanced Data Pipeline
  • Log Streaming
  • Bring Your Own Key
  • Pre-Release Testing Program
  • Appian Cloud Insights
  • X-Large Default Instance Size (for Dev and Test instances)
  • High Availability for Production (1 minute RPO, 15 minutes RTO)
  • Enhanced Data Pipeline
  • Log Streaming
  • Bring Your Own Key
  • Dedicated Virtual Private Cloud (VPC)
  • 500 GB Additional Storage
  • Monthly Data Snapshot
  • Monthly Data Refresh

Phone & Email Support

Contact Appian technical support by calling your local support team:

  • Americas: +1 703 442 1066
  • APAC: +61 285 203 042
  • EMEA: +44 20 3695 0246
  • France: +33 184 886 650
  • Italy: +(39) 0230451913
  • Singapore: +65 3158 1663
  • Spain: +(34) 910762836

Contact Appian Support directly by emailing support@appian.com.

Appian Community

The Appian Community site provides online customer support, real-time collaboration and networking, and an ever-growing Knowledge Base of answers for common questions. The site is also a source of downloads for software, documentation, methodologies, and re-usable components. Appian Community’s simple social interface makes it easy to get support and tips from Appian employees and fellow users, watch live product webinars, register for training, view the latest software documentation, and more.