How can you be sure your technology investment will have real, positive business impact? When it comes to tech purchases, organizations, like individual consumers, often experience buyer's remorse. When consumers buy apps or gadgets that don't deliver on the promise of making our lives better/easier/more glamorous, we relegate the unused tech to a drawer, some miscellaneous folder on our computer desktops, or worse, a landfill.
You may be surprised by how often this very same thing happens to organizations that invest serious money into technology tools, only to regret those decisions later because the technology didn't deliver on its promises. It's therefore of utmost importance that you thoroughly vet each and every technology investment to be sure it's going to provide the value you need.
Oddly enough, there is a technology that not only provides value itself, but can also help you determine what other technologies are worth investing in. It's called process mining, and it can be an extremely useful tool when it comes to making decisions about which technologies are going to deliver real business value.
All organizations, regardless of size, location, industry, or other demographic, run on business processes. They are the lifeblood of your organization. Implementing process improvements will result in real value to your business. But where to start? You may have a very strong business process management discipline and still not have sufficient insight into everything that goes on in your actual processes.
And process performance may be something you don't think about that often--until, of course, something goes wrong. But that's not the time to begin focusing on business process improvement. A continuous process improvement approach is the smartest way to avoid--rather than react to--problems. And the best way to achieve lasting process efficiency is by utilizing a process mining solution.
Process mining software works with the data present in your systems and solutions to create a map of every step and task that takes place within common business processes, including who is involved, how long it takes, and whether there are any process deviations from the "normal" run of things. Say for example you wanted to map your procure-to-pay process to determine where delays or other inefficiencies are occurring. Using data that's created across all of your procure-to-pay systems and workflows--from purchase order creation to goods receipt; invoice and payment processing; and data syncing between procurement, vendor management, and payables systems--a process mining tool can pinpoint where the process bottlenecks and inefficiencies lie. And it does so in a highly visual, highly actionable way by creating process models for the process flow you want to optimize.
As with any tech investment decision, you need to determine if you'll achieve a net positive return. Process mining may not be a good fit for all organizations, but for anyone interested in digital transformation, it could play a vital role in getting the most out of your technology investments.
So, how do you know if process mining software will deliver real business value?
Ask the following questions to determine whether process mining will benefit your organization:
If you answered yes to any of these questions, then you could see tremendous benefit from investing in process mining software.
Process mining technology can help you zero in on what's holding you back and provide a road map for overcoming your obstacles. Use these benefits to build your business case for making an investment:
The value of any technology is not in what it does, but in the benefits you experience from using it. If you want to learn more about process mining and how it can benefit your business, sign up for the Appian Process Mining Kick-Start program and talk to our experts.