We’d all love more efficiency in our lives. If it were possible to eliminate the time we spend waiting in lines at the grocery store, checking in at the airport, or making our way home in rush hour traffic, the world would be a happier place.
Some inefficiency is inevitable. But in business, we don’t have to accept it all. There are ways to root out the causes of many inefficiencies in business processes, minimizing, if not eliminating them. The way to do this is with process mining.
Process mining gathers and interprets data generated by your business systems rendering it into a visual format that makes it easier to spot the areas in need of optimization. This way, you can easily see where inefficiencies occur in your workflows. These could be bottlenecks, delays, duplicate steps, skipped steps, etc.
With visibility into your process workflow, you can truly understand why work stalls, and make informed decisions about where to make changes such as replacing manual activities with robotic process automation or eliminating duplicate steps.
Process mining takes the bias and ambiguity out of process discovery, so you can be sure any steps you take will be focused on areas that will make the most impact.
Surfacing addressable issues can save your organization time and money, eliminate wasted effort, increase productivity … the list of process mining benefits goes on and on. While some are qualitative, such as improving user experience and increasing employee engagement, many outcomes are quantifiable – think cost reduction, risk mitigation, etc.
According to professional services firm KPMG, organizations that have implemented process mining have seen anywhere from 50 to 100 times return on their investment simply by using the insights generated through process mining to optimize.
As with any technology investment, you should create a plan for how you will use process mining in your organization to maximize the benefit the technology can deliver. What steps should you take to increase your chances of success?
[ The perfect combination: process mining + low-code + automation = business process optimization. Learn more. ]
Whether you’re looking to improve well-established processes, create better workflows to address changes in your business, or simply want to bring more efficiency to your operations, process mining can help you achieve your goals. When used natively within the Appian Low-Code Platform, process mining is a key part of designing, automating and optimizing for real business value.
KPMG and Appian can help you get started with process mining.