The global COVID-19 crisis has laid bare the challenges with the structures and features of global supply chains, and has highlighted the shortcomings within many organisations' own internal working environments and business processes. Organisations across every industry are being forced to evaluate their business operations from multiple perspectives and look for ways to make their businesses more resilient to both unpredictable environments and financial stresses.
Organisations taking a hard look at their business operations are revisiting the business value of process automation. IDC research shows that:
Why? Because the business value of automation is no longer only about optimising cost and time — increasingly it's about optimising business resilience.
When business processes and working practices rely on teams of specific individuals being in certain locations at certain times to make progress, major events create massive disruptions to operations. And when your operations rely solely on people to deliver results, then a workforce that is disrupted — because of illness, or lack of access to the right technology or the need to take time out to help family — will fail.
To be able to make business resilience gains with automation, though, it's critical that you evaluate and leverage modern tools and approaches.
Legacy approaches to business automation won't help organisations deal with the challenges they face — where business environments are highly uncertain and dynamic, and where wider societies are also under stress. There are three reasons for this:
From a platform perspective, work with vendors that can deliver cloud-based tools that are accessible from anywhere and that provide experiences that a range of stakeholders can get involved with. From a business perspective, devise an automation strategy that emphasises business flexibility and scalability over minimising cost.
Ready to learn more? Listen to this podcast as Neil Ward-Dutton, IDC VP of AI and Intelligent Process Automation, and Michael Beckley, Appian Founder and CTO, discuss how low-code automation is helping organizations to be more resilient to both unpredictable environments and financial stresses.