Cracking low-code BPM : Solving complex business problems, modernizing operations, empowering employees, and enhancing the client experience

Joris Juttmann, Partner at KPMG Advisory, Digital Process Excellence, Digital Labor lead NL
September 13, 2021
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Low-code BPM may be the most important technology investment your organization will make over the next few years. At KPMG, we see low-code BPM as the future of application development and automation.

Low-Code BPM platforms allow organizations to design and deploy applications that are a digital twin of their ideal business process. By combining out of the box features such as case management and business rule management with easy to use drag and drop design interfaces, Low-Code platforms allow you to rapidly deploy and easily adapt your process to changing circumstances. Your applications can be seamlessly integrated with existing IT systems to leverage data and processes that are already in place. These are the three main value drivers of low-code:

1. Process Adherence & Control

Clearly defined business process rules are used as input for a workflow rule engine of the Low-Code BPM application. Tasks are automated where possible but humans are engaged where necessary. The process management cycle becomes much easier since the ideal process is crystallized into an application. Changes can of course occur, but instead of happening out of sight they can be handled through a rigorous change management process.

2. Agility

Agility and speed of delivery by creating your own tailor-made applications without the need for traditional coding and development teams or customization of core IT systems. This enables easier development and adaptability of applications in changing circumstances, while keeping your core systems free of customizations that need to be carefully managed during upgrade cycles.

3. User & Customer Experience

Through process orchestration, tailored interaction and great user interface design, a low-code application can have a strong positive effect on not only the user experience of the customer but also the employees. Simply put, the right person gets the right information at the right time.

Contact Joris Juttmann on the Appian Europe Event to discover how KPMG is already helping companies across numerous industries define their low-code BPM strategy and how to make it happen,—using low-code BPM both to accelerate digital transformation and to integrate business processes front-to-back to become a connected enterprise.