The healthcare industry is facing dramatically rising challenges to meet clinician and patient expectations. More than ever, patients expect the highest quality of care in the most cost-effective manner, and physicians expect easy-to-use systems that make providing this care their top priority. Both patients and providers want their time to be spent on either the receiving or rendering of care, not waiting for records to be updated, trying to figure out digital systems, or any number of headaches that can arise when outdated systems are in place.
This aligns with the findings of the recent report from Gartner, Healthcare Provider Industry Insights,which says CIOs are making digital business a priority in healthcare and the number doing so has doubled over the past year. The report also showcases that customer focus is a strategic business priority second only to digital business. Since the two factors go hand-in-hand, and digital business can help facilitate customer care, this alignment comes as no surprise.
Simply put, top-tier digital systems make both clinicians' and patients' lives easier, allowing for high-quality care standards to be met. With the right digital solutions in place, caregivers can spend more time focusing on ensuring their patients' health remains the top priority, rather than being slowed down by cumbersome systems.
Quality digital solutions also make enterprise-wide actions, such as mergers and acquisitions that are on the rise within the industry, a more seamless process as well. When using the right systems to conduct these processes, the blending of quality healthcare institutions can create further care resources for patients, and increase employee satisfaction, resulting in increased employee retention at various staffing levels.
At Appian, we know that navigating the digital care continuum can be a complicated process when the ultimate goal is to provide patients the highest quality of care possible. Our healthcare team has resources lined up to help provide meaningful care coordination and compliance alongside an innovative digital platform. Please visit our Resources Center to take a closer look.
And be sure to join us at Appian World 2018 this April, where we will explore low-code development, robotic process automation, artificial intelligence and other hot technologies that can help healthcare organizations achieve digital transformation success.
Vice President, Healthcare Provider Practice
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