The business process management (BPM) world is going through a period of transition as process management tools are increasingly built into large-scale platforms that complete a wide range of functions. Low-code development platforms and similar solutions that fuel digital transformation stand out here. As organizations build their operations around digital technologies, they need to ensure BPM functionality does not end up slipping into the background. Companies that neglect BPM can end up in a situation where chaotic processes undermine the benefits of the underlying technologies being deployed.
Businesses that want to embrace digital transformation need process excellence to spur value creation. BPM tools can make process improvement easy, laying the groundwork for long-term efficiency and sustainable innovation.
With process management capabilities frequently attached to workflow and low-code development platforms, businesses are finding themselves with more opportunities to refine their processes on an everyday basis. As this trend expands, an Aragon Research study found that organizations are embracing BPM largely because of demand for better case management and improvements in end-to-end journeys among customers and employees.
When it comes to case management, the study found that organizations are looking for solutions that help them deal with the complexities of processes. In many instances, case management ends up involving specialized knowledge, long relationship life cycles, and strict process milestones. These demands are making process excellence essential in case management and are pushing businesses to implement solutions to simplify everyday operations and connect stakeholders.
"Organizations are facing mounting pressure to coordinate data, people, and content across complex workflows."
In a similar sense, businesses are focusing on customer and employee journeys as they work to coordinate data, operations and interactions across the entire relationship. As case management puts the focus on connecting stakeholders over multiple inter-reliant processes, creating effective customer or employee journeys is similarly reliant on managing operations over a complex set of goals, the study found.
In both of these situations, organizations are facing mounting pressure to coordinate data, people, and content across complex workflows, making process management essential, according to the news source. These demands emphasize the importance of BPM solutions in the modern enterprise, something that CIO reported is becoming evident in today's digital age.
CIO explained that many organizations tend to create processes in isolation from one another. Even worse, companies will sometimes neglect formal process creation and simply operate in light of long-held traditions or because of how underlying technologies work. Businesses that find themselves with these types of process problems can end up in situations where they run into significant efficiency and agility roadblocks.
With the downside of poor process management in mind, let's consider the opposite - how organizations can use BPM tools to simplify and streamline process management in entirety. Dedicated BPM technologies lay the groundwork for sustainable operational success by:
Organizations can implement state-of-the-art technologies. They can bring in the best leaders in the industry. They can even go all-in on new recruiting pushes to bring in talent. All of these conventional strategies fall apart when companies don't have their processes in order. New solutions are inherently limited by how well a business can adjust the way people actually work in light of emerging corporate goals and market demands. This is where BPM technologies are coming into play.
Modern BPM systems are increasingly housed in low-code app development platforms, combining the underlying process management tools companies need with simplified development interfaces that let users customize apps with ease. The result is a situation where technology and processes can be constantly tweaked based on the demands people have on the business. Appian is leading the charge in helping organizations achieve this goal for full flexibility. Our long-held expertise in BPM has been baked into our low-code platform, giving organizations the tools they need to make a complete transformation around digital technologies and avoid getting stalled because their processes aren't in order.
Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.