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Case Management through BPM

Appian Contributor
September 3, 2013

The business world is changing rapidly and organizations must move fast in order to remain competitive and stay ahead of trends.

What a company needed in 2009 may not be what it needs today - whether it be working to keep up with new regulations, implement new automation, increase transparency, track costs, coordinate tasks or improve customer service. That's why it's more important than ever that businesses have a way to oversee all their needs by using Business Process Management solutions that can manage their caseloads under one easy-to-use platform.

Let's look at how a large corrections facility would use a BPM platform for dynamic case management to track hundreds of thousands of prisoners and parolees across several locations. In this case, tracking may have involved hundreds of paper documents and files used by many people. But now, customized BPM software solutions can contain all this information electronically under one umbrella - including the tasks, milestones, events and policies for how each case is resolved. And the platform can be accessed at any time from any device.

Case management solutions can help a pharmaceutical manufacturer monitor a global clinical trial, a retail outlet manage its accounts payable operations, a government agency enforce its policies, a manufacturer reduce its order processing time or a financial services company improve its IT workflow.

Integrated BPM platforms combine a collaborative and social framework that allows organizations to access key information. And workers can implement, monitor, coordinate and report on all their end-to-end businesses process that can also quickly be adjusted to fit any company's needs.

An advanced case management platform contains dynamic business applications that are designed for continuous improvement, helping businesses save time and money as they work toward one shared business goal.