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BPM can have a holistic impact on businesses

Ben Farrell
June 27, 2013

Business process management principles offer organizations an opportunity to maximize the value of their processes. This can have a widespread impact on operations because organizations improving day-to-day practices can end up creating considerable productivity and revenue generation opportunities. In a recent interview with Image and Data Manager, industry expertLuke McCormack explained that BPM strategies can impact everything from an isolated process in the back office to how organizations interact with customers. As a result, effective BPM plans can have a holistic affect on organizations.

Looking at the broad influence of BPM

McCormack told the news source that processes often function similarly to the DNA of an organization because they dictate how a company behaves as an entity. This analogy acknowledges the key role of processes, which, according to McCormack, also interact closely with the different technologies that businesses use on a day-to-day basis.

While processes are incredibly important components of how a company functions, they can also be difficult to manage effectively. BPM is, therefore, essential because it helps connect processes and exchange them between users, McCormack told Image and Data Manager.

The combination of the breadth of processes and the importance of using BPM to connect them creates an environment in which organizations of almost any size and type can benefit from BPM solutions, McCormack told the news source.

"Organizations, regardless of their maturity, will have what we call execution gaps where the existing technologies have been filled by post-it notes on monitors or spreadsheets or access databases," McCormack told Image and Data Manager. "Basically a sort of a disintermediation of the way in which processes are executed, so there are gaps in the way in which the business is executed and those gaps typically fill with whatever is available at the time. And what that leads to is inconsistency of service and the way in which people execute their roles."

Using BPM to deal with process challenges

Cloud, enterprise social and mobile BPM strategies can play a prominent role in helping organizations address issues with day-to-day processes. Many companies are becoming more dependent on technology to get the job done effectively. As a result, businesses often face pressure to adapt processes to the technological systems that impact operations. BPM provides the process flexibility and adaptability necessary to help organizations adjust their processes in response to technological and market changes.