This video is brought to you by BPM Basics and sponsored by Appian.
BPM stands for Business Process Management. BPM can be defined as a management approach to continuously improve processes and achieve organizational objectives through a set of methodologies.
BPM has multiple input types. These include people and process. People can be internal or external cross function and department boundaries. A process requires a series of actions to achieve a certain objective. BPM processes are continuous but also allow for ad hoc action. Processes can be simple or complex based on number of steps, number of systems involved etc. They can be short or long running. Longer processes tend to have multiple dependencies and a greater documentation requirement.
BPM has multiple outputs. These include analytics via a dashboard or reports, case information updates and phone or email alerts. The end goal of the process is achieve desirable outcomes and bring process to an end.
An IT Request process has been provided as an example of BPM.
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