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BPM processes beginning to shift

Ben Farrell
December 31, 2012

In the past, analytics has been the central factor in business process management. Organizations attempting to improve day-to-day processes would analyze operations, look at key statistics and make decisions on what needed to change. This would be followed by process analysis and efforts to align functionality with operational needs. Employees would then have these new processes placed into their lives and have to adjust their focus to support corporate goals.

This top-down model for BPM is beginning to change, especially as mobile device use and other emerging technology trends push organizations to focus on the end-user experience. According to a recent Information Management report, the analytics and process modelling method of BPM is beginning to shift toward a new way of developing process goals. Instead of creating top-down mandates to which employees must comply, more businesses are focusing on the end user and working on process improvements that have the greatest impact on their functionality.

Taking an end-user centric approach to BPM

The motivating factor behind this user-experience focus is simple - organizations want their employees to actually get behind process improvement efforts. The news source explained that top-down initiatives can do wonderful things when it comes to introducing better functionality and operations. However, the benefits will be limited if such solutions do not improve the end-user experience. Further, the project can have negative consequences if the analytics-focused process goals come with a poor user experience.

In response, a growing number of companies are beginning their BPM innovation with the end-user experience and crafting their process improvements around how they will impact employees. This is leading to significant innovation across the sector, as many existing BPM platforms lack good end-user functionality. BPM solutions that improve the end-user experience can go a long way in helping companies make the most of the management and technological system.

Giving users more power

Empowering employees is a growing trend in the enterprise as a whole. Whether it is happening through bring your own device, BPM, video or other technological investments, the move toward employee empowerment is a key step forward for organizations. Management schemes that are built on fear and pressure stifle creativity and are increasingly archaic in a world that enables flexible work through cloud, mobile and web applications. As a result, new management techniques that focus on what the end user needs are gaining prominence in a variety of sectors.

Ben Farrell

Director of Corporate Communications