Appian World 2012 features several customer and partner panel discussions, which are always a great source of information. Today's discussion offered the change to see how a wide range of companies use mobile, cloud, and social in their BPM implementations. Daryl Plummer of Gartner moderated the panel, which featured Melodie Holmes from Manulife Financial, Dion Beuckman from Enterprise Holdings, Dave Woods from SNL Financial, and John Russell from IBENOX.
Manulife is a leading Canadian financial-services company operating in over 20 countries worldwide. Melodie Holmes explained Manulife's use of 3 distinct Appian Cloud BPM instances in their Canadian division. She provided screen shots of their marketing services automation portal, which shows active tasks, common processes, documents, etc, and their Tempo feed, which aggregates news into one event stream for easy viewing. She said "I am definitely not a programmer," so she appreciated the ease of use of Appian BPM software across mobile devices and in the Cloud.
Enterprise Holdings is the largest car rental provider in the world, and operates the Alamo, Enterprise, and National brands. They've been an Appian customer since 2007. Dion Beuckman talked about Enterprise's new project based in the Cloud -- building an Appian-based operating system for their growing Enterprise Rideshare business line, which provides a commute solution for groups of people who live and work near each other.
Appian is being used as the basis for an end-to-end operating system for the Rideshare business which includes:
SNL Financial provides subscribers with sector-specific news, data, and analysis. SNL's 1000+ analysts produce news and data through complex processes for data entry, review, and audit
. Dave Woods talked about SNL's objectives in BPM, which included process customization, automation, and process management maturity.
IBENOX is an Australian consulting firm that provides governance, strategy and technical services. They've delivered Appian solutions for global clients using both onsite and cloud. John Russell shared a case study from a global agricultural manufacturer who needed a dynamic, intelligence-driven product application.
The agricultural manufacturer used weather forecasts and data from field-based devices such as soil monitoring equipment to dynamically trigger business rules and adjust future work orders.
The panelists had a wide diversity of business problems and processes, but they all agreed that cloud is an enabler for successful BPM.
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