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T-Mobile (NYSE: TMUS) is a communications services and cellular telephone provider that creates better ways to connect its customers to the things they care about most. T-Mobile is widely recognized for engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States for leading brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless.

Business Problem

T-Mobile desired a low-code platform that would enable rapid digital “test and learn” opportunities across the business with minimal upfront investment.

Appian Solution

T-Mobile piloted their first enterprise solution on Appian’s application platform by implementing a new business model to enable customers to quickly and easily upgrade their existing mobile device at the location of the customer’s choice. “T-Mobile Direct2You” brings the same store experience into a customer’s home or office. With Appian, T-Mobile was able to get this new line of service up and running in just 3 weeks, and scaled nationwide in under two quarters. T-Mobile is also using Appian to accelerate its ambitious Network Densification program, and to streamline its wireline infrastructure to reduce systems complexity and cost.