Today, CME Group is in a worldwide competition for traders. These customers are no longer just on the trading floors. Instead, they are trading from a distance by computer. Just like online customers in other industries, these traders could easily go to somebody else, so CME Group is focused on attracting and retaining them by making it easy to do business.
CME Group chose Appian to build a series of applications intersecting the customer journey. The applications they built touch everywhere from on-boarding new customers to issue management, to running CME Group’s Co-Location Services, all the way to introducing customers to new products. CME Group’s focus on creating a unified experience saves customers time and ultimately provides a better experience. Today, 8 different divisions within CME leverage Appian to automate workflows within 23 different applications.