MagMutual is one of the largest physician-owned medical malpractice insurers in the U.S. They deliver comprehensive insurance coverage, along with customized advice, exceptional claims support and consistent financial benefits, to more than 40,000 healthcare providers and organizations nationwide.
MagMutual Delivers a Seamless Digital Experience for Employees and Customers
Business Problem.
MagMutual needed to modernize outdated processes and improve service delivery for their customers. Manual policy migrations took up to three years, quoting was slow and inefficient, and operations were fragmented across multiple systems—limiting agility and visibility. With policyholder experience at the heart of its mission, MagMutual sought a faster, smarter way to serve its members while driving internal efficiency.
Appian Solution.
MagMutual partnered with Appian and Xebia to transform operations through low-code automation and unified workflows. They:
Cut policy and claims migration timelines from 3 years to 1 and reduced manual data entry by 98%, saving 3 hours per policy.
Launched a self-service quoting portal generating $1M+ in early revenue, with quoting times reduced from weeks to minutes.
Unified underwriting and claims workflows, integrated key data sources, and consolidated 3 tools into a single interface.
"Going from something that would take maybe days to weeks down to minutes is an amazing accomplishment.”
Sheila Evans,
Chief Product and Solutions Officer, MagMutual
Learn more
Keynote
MagMutual
Transforming Insurance Processes from Weeks to Minutes.
Case Study
MagMutual
A Smarter Approach to Quoting, Claims, and Underwriting Processes.
