3 LESSONS FOR GOVERNMENT AGENCIES FROM AN UNPRECEDENTED YEAR
Date: April 05, 2021
Let’s take a step back and remember how the federal government interacted with its constituents 12 months ago. In some cases, you’d go in person into an office or call a phone number. If in person, you’d manually fill out some forms, wait in line and eventually hand the papers and your documentation over to someone behind a desk who’d manually input the information into some application. If you picked up the phone, you’d wait on hold until an operator could speak with you. They’d listen, take some notes and type away in the same application. The mail was a third option, requiring you to print out forms, compile documentation, make copies and head on down to wait in line at the post office.