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Field service management.

Modernize field service management and reduce operating costs.

Government agencies with extensive field operations face challenges scheduling and dispatching workers, meeting resolution goals, ensuring worker safety, and integrating back-office systems. Organizations with field operations must manage their end-to-end field deployment processes and improve employee and contractor productivity.

Agencies modernize and standardize processes that manage field resources and gain insight into the entire deployment life cycle with Appian’s field service management app. Examples of application functionality include locating vehicles, managing worker activity, scheduling and dispatching work, and ensuring driver safety. Organizations manage the end-to-end field deployment process, while enabling their mobile workforce to be more productive.

Features at a glance:
  • Empower field workers with real time access to data and processes on any device
  • Gain real-time visibility into field activities, resolution status, and performance
  • Increase field worker productivity through mobile-enabled applications
  • Improve customer satisfaction by responding to service requests faster
  • Decrease resolution time by integrating field operations with back-office functions
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Brief: Field Service Management