CNA Wins 2021 Celent Model Insurer Award for Legacy and Ecosystem Transformation

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To meet client needs, CNA transformed its global insurance offering with a comprehensive solution that facilitates multinational processes and activities, efficiently manages the end-to-end process, and improves communication between international staff and network associates.

Built on the Appian low-code automation platform, the ComPass™ solution enabled CNA to gain a number of key benefits:

  • The platform’s collaborative nature resulted in savings of multiple FTE days per year.
  • With more than 5,000 local policies a year, ComPass™ provides a 60% savings in time.
  • Improved underwriting by having up-to-date policy and claim data and increasing underwriting’s confidence, ability, and incentive to market global policies.
  • Higher service levels from the communication of quality underlyer requests.

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