Gartner® Top Trends in Government 2022:

Case Management as a Service

Get the 2022 Gartner® Case Management (CMaaS) Report for Government 

Per Gartner, “Case work is a universal workstyle of government. As such, the integration of government services depends on designing and developing case management solutions as composable products and services that can be shared across the programs, verticals and levels of government. 

Case management as a service (CMaaS) is an approach to designing and developing cloud-based case management solutions as a set of horizontal products that are modular and interoperable”.

When properly integrated, CMaaS builds new skills and requires transformational processes which can lead an organization into the future.

Read the report to understand why:

  • Leveraging CMaaS in your strategic plans should be an organizational imperative in 2022.
  • CMaaS builds institutional agility and drives better outcomes.
  • Composable case management applications are a foundation for the future of government solutions.

Gartner, Top Trends in Government for 2022: Case Management as a Service, 18 January 2022, By Michael Brown, Rick Howard

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