The Gartner® 2021 Digital Business Acceleration Survey found that the top two reasons for pursuing digital initiatives are to enhance customer experiences and improve employee productivity. IT leaders can achieve both of these business outcomes simultaneously by applying a total experience strategy.
Image Source: Gartner, Top Strategic Technology Trends for 2022: Total Experience. Oct. 18, 2021
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Gartner, Top Strategic Technology Trends for 2022: Total Experience, By Jason Wong, Michelle Duerst, Don Scheibenreif, Saul Brand, Michael Chiu, Van Baker, 18 October 2021
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