Going through the claims process can be a trying time for policyholders. Insurers have an opportunity from the moment of claim submission to provide a stellar customer experience, starting with optimal FNOL intake. Not all insurers get this right.
This whitepaper from Jacob Sloan, Appian Insurance Industry Lead, and Shyam Somani, Appian Insurance Solutions Owner, delves into the five most common challenges insurers face because of subpar FNOL operations. The paper also discusses how accelerated FNOL intake workflows and fraud detection are essential for a seamless customer experience and how a low-code solution will benefit insurers.