The Income Security Division (ISD) of the BCTF provides income insurance services to more than 40,000 members of the BCTF. ISD leaders sought a BPM solution to replace a largely manual and paper-intensive claims processing and case management system that was no longer maintainable. They wished to streamline and automate all processes involved in claims processing and case management and empower users to track status in real-time.
ISD selected Appian’s BPM platform to automate claims processing and case management. The new system unites all aspects of a member’s claim—short-term services, long-term services, rehabilitation services and member withdrawals. It is also designed to integrate with a variety of ISD’s existing systems, including the Accounting SQL Server, OpenText Document Management and UnionWare member database. Appian’s solution provides real-time insight into case status, significantly reduces entry errors, generates valuable metrics and enables a uniform means of communication with members.