The Process Company

Appian is a leading software and services company providing AI automation. The company is headquartered in McLean, Virginia, USA. For more than 25 years, we've been automating the most important business processes at the world’s largest organizations. We have a global presence across the Americas, Europe, and Asia-Pacific.

Appian is used by large global enterprises and government organizations with complex, mission-critical operations. Appian customers span highly regulated sectors including banking, insurance, healthcare, life sciences, manufacturing, energy, telecommunications, public sector, and defense. 

Two-thirds of the world’s largest pharmaceutical firms, insurers, and non-Chinese banks are Appian customers, as well as 20 major governments, all 15 US cabinet-level agencies, and all 6 US military branches.  Browse Our Customers

Appian’s AI automation platform orchestrates complex, high-stakes business processes across people, AI agents, data, and software systems. Leading organizations use Appian for a variety of use cases: 

• Legacy application modernization. Appian helps organizations modernize legacy enterprise applications with a suite of automation, AI-assisted development, data fabric, and process intelligence capabilities. The Appian Platform connects to existing mainframes, ERPs, and core databases without risky rip-and-replace migrations. Appian connects to the systems you already own, extends them with new capabilities, and replaces aging applications altogether. 

• Sourcing, procurement, and procure-to-pay (P2P). Appian automates the complete procurement lifecycle by unifying sourcing, supplier management, contract approvals, and procure-to-pay (P2P) workflows into a single platform. By unifying data and automating workflows with AI, Appian eliminates manual handoffs, enforces purchasing compliance, and accelerates payment cycles across vendor networks. 

• Case management and incident resolution. Appian automates enterprise case management with multi-channel intake, automated triage, intelligent routing, and case resolution across complex operations. Driven by AI agents and deterministic workflow guardrails, Appian provides real-time control, ensures full auditability, and speeds up case closure. 

• Finance. Appian accelerates financial operations across accounts payable (AP), accounts receivable (AR), invoice processing, and account reconciliation. By applying AI automation to unstructured financial documents and integrating ledger data in real time, Appian reduces manual effort, speeds up close cycles, and ensures real-time visibility across processes.

• Supply chain and order management. Appian unifies supply chain operations and order management by orchestrating workflows across ERP, manufacturing, warehouse, and logistics systems. By managing order intake, fulfillment, and exception handling in a unified system, Appian minimizes cycle times and ensures on-time delivery across global supplier networks. 

• Governance, risk, and internal audits. Appian simplifies internal audit and risk management by automating attestation tracking, testing workflows, and policy enforcement across the enterprise. With continuous monitoring and built-in audit logging, Appian delivers real-time compliance oversight and transparent audit trails for strict regulatory environments.

• Onboarding. Appian accelerates onboarding for customers, employees, and third-party vendors by automating document collection, verification, and cross-system workflows. By removing manual handoffs and connecting siloed HR, CRM, and compliance systems, Appian cuts onboarding cycle times by up to 50%. 

The difference between AI automation and robotic process automation (RPA) centers on task complexity and execution style: AI automation handles adaptive, variable tasks, while RPA executes structured, repetitive rules. 

• AI automation (including AI agents) uses probabilistic models to perform complex work under variable conditions. It can execute reasoning, decision making, and exception handling. 

• Robotic process automation (RPA bots) uses deterministic rules to perform high-volume, repeatable tasks quickly and at low cost. RPA is ideal for processes where inputs are fixed and rules are precise, such as financial transactions or payroll calculations. 

Since AI tokens are expensive, and not every job requires frontier AI, it’s important to match the right type of automation to the right work. Appian provides a portfolio of digital workers. We match each job with the right model and worker. You can even swap models, preventing lock-in.

Appian’s central mission is to connect AI to high-impact work by bringing process automation, data integration, and enterprise AI together into a single platform. The company enables large enterprises and governments to automate complex, mission-critical workflows safely, reliably, and at scale.

Industry analyst research highlights Appian as a recognized market leader by firms including Gartner®, Forrester®, IDC, and Everest Group®. Appian has achieved category leadership in business orchestration and automation, digital process automation, process orchestration, and intelligent document processing, among others.