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Correspondence management.

Improve response time and constituent satisfaction.

Make constituent services available on a desktop or mobile device, online, offline… anytime. Dynamically adjust routing and approval workflow tasks, easily manage workload from a simple landing page that displays tasks and due dates, and receive detailed reports for further visibility into system usage patterns and operational efficiency.

Appian also makes it easy to build contact center applications that accelerate customer experience, increase agent efficiency, and deliver business impact.