You’re building the future of your organization on Appian. To achieve your biggest goals, you need more than just support—you need a true partner.
Your success, by design
Success Plans are built to give you the most from your Appian investment—with capabilities designed to meet your specific needs.
- Innovate faster with expert guidance: Move from idea to implementation with less friction. Get ahead of challenges with a designated customer success manager, interactive community insights, and on-demand 1:1 sessions with Appian experts.
- Build with confidence: When your processes are critical, they need to be reliable. Count on best-in-class availability, guaranteed uptime, and more support availability to keep your business running smoothly, no matter what.
- Scale securely: Embed security into your growth strategy—from real-time threat detection to advanced data encryption, Appian Protect empowers your enterprise with elite security capabilities.
Find the right plan for your organizational goals
As of February 2025, all of the following Success Plans include expert guidance and are the next generation of Appian support. These will replace our previous tiers.
Foundation
For tactical applications and processes.
- Get expert phone support during your business hours
- Choose your preferred hosting region.
- Custom configurations with Appian Cloud
Professional
For Appian processes that are central to your business growth.
- Get 24x7 support for high priority issues.
- Ensure business continuity with a high availability guarantee.
- Strengthen your security posture with Cloud database encryption and customized compliance support.
Signature
For your most visionary and mission-critical deployments.
- Partner with a lead support engineer who knows your environment inside and out. They’ll lead fast issue resolution and proactive check-ins to ensure smooth platform performance.
- Unlock premium security services, including an annual comprehensive security audit and support for data audit requests.
Explore the plans in detail on our plans page. Availability of plan offerings may vary by region and deployment environment. Existing support tiers will no longer be available beyond 2025.
The next chapter of your success story starts here
At your next renewal, we’ll work with you to select the Success Plan to match your goals.
Want to move to a Success Plan sooner? Talk to your Appian representative today.
