Where AI Belongs in Your Business ProcessesKnow when to use AI, automation, or human judgment.

AI can identify patterns, interpret and summarize documents, make decisions, and even take action. But not every step in a process should be powered by AI.

Since many AI services are consumption-based, using AI where deterministic automation produces the same result adds unnecessary cost. And when consistency and predictability matter, rules can be a better choice.

The challenge isn’t simply adopting AI. It’s knowing where it adds value.

In this guide, you’ll learn how to:

• Determine which tasks are best suited to rules, AI, or human judgment

• Balance probabilistic AI with deterministic automation for reliable, cost-effective outcomes

• Keep people in control when accountability, approval, or judgement is required

• Orchestrate AI, automation, people, and systems within governed business processes

Discover how to apply the right form of intelligence to each step of your business processes, while maintaining the control, accountability, and efficiency your enterprise needs.