Global public sector organizations share how Appian advances mission delivery through AI-powered automation and process orchestration. Based on interviews with federal, national, and state and local governments globally, this study highlights how public sector leaders are modernizing operations and delivering secure, scalable solutions that adapt to evolving public needs.
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Download the report to learn how public sector organizations are experiencing:
79% faster time to service
35% fewer process errors, reducing time wasted on rework
32% more efficient internal process automation teams
53% more satisfied users due to functionality
Customer Quote:
“We chose Appian for its fast delivery, quick development, and better cost compared
to competitors. The main use case was replacing our case management system, which supports all operational processes."
IDC material ©2025 IDC. Licensed for external use by Appian. License valid through October 7, 2027.
Business Challenges in the Insurance Process
- Poor customer experience
- Process inefficiencies
- Workforce turnover & increasing talent gap
IDC’s study validates how Appian helps leading insurers:
- Accelerate time-to-market: Launch new products and respond to regulatory changes 64% faster.
- Reduce operational risk: Improve claims and underwriting accuracy while embedding compliance directly into workflows.
- Enhance staff efficiency: Reallocate staff to higher-value tasks, achieving a 36% reduction in FTEs needed for equivalent activities.
- Deliver ROI: Realize an average annual benefit of $7.8M per organization with a 7-month payback period.
IDC is a global provider of market intelligence and advisory services for the IT, telecom, and consumer technology markets.
This independent study, sponsored by Appian, quantifies the measurable value that leading insurance organizations gain from using the Appian Platform.
Appian is the leader in AI-powered process automation, helping insurance organizations modernize operations, reduce risk, and drive growth.
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