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DFW puts Mobile BPM into Action [Video]

Appian Contributor
June 23, 2014

Be sure to view this short segment from Flowers, and visit

Appian's YouTube channel to hear the full presentation.

Managing the day in, day out responsibility for an entire organization can be quite a task. Now, think about managing a facility that is larger than the island of Manhattan! That is the challenge for William Flowers, Vice President of IT Services at Dallas/Fort Worth International Airport (DFW).

Operational efficiency is a top priority for Flowers, and he approaches business transformation with SCAM (Social, Customer Experience, Analytics, and Mobile). DFW embarked on an organization-wide transformation to effectively utilize enterprise mobility, get the right data in the right hands in real time, and reduce paper consumption at the airport by 50 percent ñ all geared towards creating the Airport of the Future.

As highlighted at Appian World 2014, DFW is harnessing process automation to achieve greater agility for operations; while Appian's native mobile apps give employees better access to enterprise processes and data. Appian will connect 2,000 DFW employees across all staff levels with enterprise data, processes, and social collaboration throughout the organization.