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Gartner Honors UPS and Nokia Siemens Networks in 2011 BPM Excellence Awards

Ben Farrell
March 16, 2011

Gartner has announced the winners in its 2011 BPM Excellence Awards. I want to wish a hearty congratulations to UPS and Nokia Siemens Networks (NSN)- two Appian customers who took home honors for exceptional BPM software programs that are delivering staggering business value.

UPS' IT Shared Services Group was named Winner in the category of Furthering BPM Disciplines. UPS knew a standardized BPM platform would helpin addressing a number of process and service challenges. Gartner points out that "while driving change for enhanced business value and alignment...the company achieved the needed results utilizing only internal resources without the aid of outside vendor professional services consultants." I can't think of a better testament to our claim that Appian is the easiest BPM suite on the market to use, deploy and adopt.

UPS uses Appian's business process management software in support of a mandate from the company's CIO to deliver better, faster service at reduced cost. With more than 100 process applications deployed, UPS has improved operational efficiencies, enhanced customer service excellence, and generated significant cost-savings. UPS will share its award-winning BPM expertise in a series of winner-user roundtables with conference attendees at the Gartner BPM Summit taking place April 27-29 at the Baltimore Marriott Waterfront in Baltimore, Maryland.

Nokia Siemens Networks was named Runner Up in the category of Best Practices in Advancing BPM Competencies. Using Appian's BPM software, NSN has deployed a sophisticated, pan-organizational BPM program driven by one of the most mature Center of Excellence organizations in the BPM industry. Appian drives process automation, process governance and consistency across the fundamental areas of NSN's business, from its Business Solutions & Operations to its Managed Services and its Global Network Implementation Centers. The Appian platform has been leveraged to provide a multitude of applications that deliver millions of dollars in return on investment annually.

Congrats again to the BPM teams at UPS and NSN. If you want to learn more about either of these BPM software success stories, both customers are on the agenda for Appian World 2011. Register today for this free BPM industry event.

Ben Farrell, Director, Corporate Communications