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Press Release

Appian Congratulates Crawford and Company on Global Case Management Excellence Award Win

Appian Contributor
June 18, 2014


RESTON, Va.—June 18, 2014—Appian, the market leader in modern business process management (BPM) and Case Management software, congratulates Crawford & Company for being awarded the 2014 Workflow Management Coalition (WFMC) Global Case Management Excellence Award for Customer Service. Crawford & Company, the world’s largest independent provider of claims management solutions, was recognized for “Crawford Desktop + Mobility,” a revolutionary set of business applications. Built on the Appian BPM platform, the Case Management applications accelerate business performance and smarter decision-making through enterprise data management, process automation, mobility, and social collaboration. Crawford & Company was honored for this achievement during last night’s BPM Case Management Global Summit gala dinner at The Ritz Carlton Pentagon City, VA.

With 700 offices in more than 70 countries, Crawford & Company provides claims management services used by some of the largest insurance providers in the world. A core part of the company’s business is Global Disaster Response for incidents such as hurricanes, tornados and tsunamis. Crawford & Company must deploy claims adjusters to the world’s most devastated regions so life can begin to return to normal in the quickest time possible.

“Crawford & Company is honored to be recognized for our innovative approach to transforming operations and customer service,” said Brian Flynn, Global Chief Information Officer and Senior Vice President, Crawford & Company. “Appian’s platform is core to our mission of providing the best possible customer and employee experience.”

Crawford & Company has modernized business action across core processes to improve overall performance and increase customer satisfaction. The Appian BPM Suite  allows Crawford Desktop + Mobility to deliver rapid and efficient handling of individual insurance claims for catastrophe-related case management. By leveraging this modern technology, Crawford & Company has experienced an 80 percent improvement in overall case management while claims handling has been reduced from over 2 hours per claim to an average of 43 minutes. During the record-setting 2013 Canadian floods Crawford & Company was able to rapidly deploy 350 claims adjusters to affected areas, as well as handle over 7,000 individual claims in only six weeks.

The Appian BPM Suite is a modern Work Platform that empowers all employees in an organization to make smart and efficient decisions, and take rapid business action. Appian discovers and unites enterprise data, connects users through social and collaborative engagement in the context of business data, and provides the leading BPM platform to execute business processes, enforce rules, and ensure all actions taken by users are in accordance with corporate policies and procedures. Appian delivers its full suite capabilities on-premise and in the cloud, on the desktop and on all major mobile device platforms.

“Crawford & Company is an example of an organization that is using modern work technology to create highly-innovative business performance and economic growth while continuing to make the customer experience a top priority,” said Matt Calkins, President and CEO at Appian. “We heartily congratulate them on this well-deserved recognition of case management excellence.”

About Appian

Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences.

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