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An important aspect of any business process management (BPM) discipline is the discovery phase. This is where you gather information about your processes—what’s working well, and what’s not. It helps pinpoint where optimization potential lies. Traditional methods of discovery, however, such as interviews with business application users, tend to be manual and error-prone.
Process mining provides a much more accurate, effective, and data-driven approach to discovery. This guide illustrates the steps necessary to carry out a successful process mining project and explains how to use the resulting learnings to drive process improvement as part of a broader BPM strategy.