2025 UK Public Sector Efficiency Survey
Insights from civil servants on public service processes
A new survey of 1,000 UK public sector workers reveals 94% face process inefficiencies.
The top three obstacles were:
- Manual and repetitive tasks
- A need to access multiple legacy systems
- A lack of training and support
The research by Appian and Coforge also reveals how views on AI and technology differ between government leadership and administrative staff. And why process is the framework for better outcomes.
Download the report for more findings from public servants.
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