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Modernizing SERFF: Enhancing Customer Experiences Using a Low-Code Approach

Jake Sloan, Industry Vice President, Insurance and Healthcare, Appian
Bridget Keiras, Senior Manager at National Association of Insurance Commissioners (NAIC)

Explore how the NAIC and PwC are modernizing the Systems for Electronic Rates & Forms Filing (SERFF) optimizing form submission, document management, and review access. Discover how this monumental initiative elevates user experiences, streamlines market entry, and ensures regulatory compliance for insurers and regulators. By fostering collaboration between insurers and regulators, NAIC aims to empower insurers and regulators with the tools and resources they need to navigate the complex landscape of insurance regulation more effectively.