Appian Around The World 2025 - APJ
Customer Session: New Zealand Police
Presenters:
Superintendent Blair Macdonald, Director of Service Group at New Zealand Police
Description:
New Zealand Police has dramatically accelerated case processing times from up to two weeks to just four hours by implementing the Appian Platform for their non-emergency 105 (Ten-Five) service. The new system centralises incoming case data and emails, automates workflows, and intelligently routes cases based on offence code and location.
